Lost Luggage Intructions for Lost Luggage. 1. Contact a representative of the airline you traveled to make a complaint and, if necessary, to make a formal claim for the lost. 2. In the case of theft, lost or damage, the airline or the airport’s “LOST AND FOUND” area will give you a reference code called P.I.R. (Property irregular Report) that corresponds to the formal claim you have made in. (#1). 3. In the event that the luggage have been open to verify if has some information inside that indicate if was opened by the competent authorities. 4. Before you contact Secure Wrap by filling the lost luggage form, be sure to have this information handy: Name and Surname Personal Address Telephone / FAX E-mail Airline company Flight number Date of the loss Departed From Arrived in Label number P.I.R 5. By filling the Secure Wrap claim for lost luggage, a Secure Wrap representative will be able to assist  the passenger regarding this matter in conjuction with the airline . It is very important you contact us within the first 48 hours of you arrival at your destination. 6. Secure Wrap will notify the passenger about the result  of the investigation that the luggage has been found. The airline is responsible to give the lost luggage to the passenger.