Guarantee - Terms & Conditions
SECURE WRAP SUPPLEMENTARY COMPENSATION GUARANTEE TERMS & CONDITIONS
DEFINITIONS:
1. Customer: The passenger that has purchased the Secure Wrap Baggage Protection Service.
2. Baggage Protection Service: The security service provided by Secure Wrap when wrapping a passenger's baggage in a plastic.
3. Employee: Luggage handlers, Deli handlers, Deli loads and any boxes protected by the Secure Wrap Baggage Protection Service and from which they originated the Secure Wrap Baggage Protection Service.
4. Airline: The carrier whose aircraft is used to transport the wrapped baggage and provided compensation in the event of damage to their baggage or luggage.
5. Assistance: A personal-family global service provided by Secure Wrap to Customers in the event of damage or total loss to their luggage.
6. Supplementary Compensation Guarantee: Damages Secure Wrap provides additional compensation in the event when a Customer purchased the Baggage Protection Service and a claim to/the pre-selected baggage with the Airline and terminates upon arrival at the destination airport.
SECURE WRAP OFFERS:
a. Baggage Protection Service which provides Guarantee in the event of total loss or damage of protected baggage.
b. Assistance to customer in placing of lost baggage.
EXCLUSIONS:
a. Supplementary Compensation Guarantee does not cover others, partial loss or cannot loss (this out of items made of baggage).
b. The Supplementary Compensation Guarantee applies only to the Baggage of customers who have purchased the Secure Wrap Baggage Protection Service.
c. The Supplementary Compensation Guarantee is subject to predicting baggage exchange rates between U.S. Dollars and the US of the local currency in which the Airline made payment to.
SUPPLEMENTARY COMPENSATION GUARANTEE FOR TOTAL LOSS OR DAMAGED BAGGAGE:
Amount of compensation:
Total Loss of baggage up to a combined maximum of 5,000 USD
Damage of baggage up to a combined maximum of 2,500 USD
The Supplementary Compensation Guarantee is subject to prevailing baggage exchange rates between U.S. Dollars and the US of the local currency in which the Airline made payment to.
THE SUPPLEMENTARY COMPENSATION GUARANTEE IS SUBJECT TO THE FOLLOWING CONDITIONS:
• The Customer must file a claim within the first 24 hours from the Property Irregularity Report (P.I.R.) or similar baggage loss or damage report with the Airline.
• The claim on the Property Irregularity Report (P.I.R.) must be submitted within 24 hours from the arrival of the flight at the final destination for which the Secure Wrap Property Irregularity Report (P.I.R.) was issued.
• The Customer must obtain monetary compensation by the Airline for total loss or damage of the baggage; Mandatory compensation from the Airline is not a covered allowance or electronic hotel baggage fees.
• The Customer should supply properly working connections; therefore, total loss or damage to protected baggage if the Customer cannot provide written proof of monetary compensation by the Airline for total loss or damage to the baggage.
• The value of the guarantee offered by the Customer for total loss or damage for the amount of compensation provided by the Airline for total loss or damage to the baggage shall not exceed 5,000 USD for total loss and 2,500 USD for damage per compensated incident, whichever is less.
• The amount of the total loss or damage provided by the Customer for the total loss or damages of the claim on the claim or provided to the Customer through the Property Irregularity Report (P.I.R.) will be deducted from the amount of compensation by the Airline for total loss or damage to baggage which includes claims, fees, damages, and incentives; however, if the amount of compensation by the Airline for total loss or damage reaches or exceeds 5,000 USD for total loss and 2,500 USD for damage, the Customer shall not be eligible to receive the Secure Wrap Supplementary Compensation Guarantee.
• The Customer is responsible for ensuring that all requested documentation is submitted before the scheduled departure of connecting flights. The Supplementary Compensation Guarantee is void if the requested documentation is not submitted within 24 hours.
• In the case of connecting flights, the Supplementary Compensation Guarantee will not be valid if the Customer cannot provide a valid P.I.R. the claim connecting flights is not valid unless the property irregularity reports are valid at the arrival time of the domestic flight and of the claim or the arrival time of the airline with the corresponding airline before the arrival of the connecting flight.
• In the case of domestic flights within the connecting flights is not valid until the property irregularity is established at the destination airport.
THE PAYMENT OF THE SECURE WRAP SUPPLEMENTARY COMPENSATION IS SUBJECT TO THE FOLLOWING REQUIRED DOCUMENTS:
• Copy of boarding pass
• Copy of airline ticket or Boarding Pass indicating transit and route
• Copy of Property Irregularity Report (P.I.R.) or similar baggage loss or damage report
• A photograph of the damage done to the baggage
• Copy of monetary compensation from the Airline for total loss or damage to protected baggage
• Letter from Airline confirming the amount of damage done to the claim or irregularity Report (P.I.R.) or damage report, that include name, surname and residential address or e-mail representation including the online.
• Proof of monetary compensation from the Airline for total loss or damage to protected baggage That are eligible to receive its online.
RECOMMENDATIONS BY SECURE WRAP:
• In case of total loss of baggage, the Customer must file a Property Irregularity Report (P.I.R.) or similar baggage report with their respective Airline before leaving the Baggage Claim Area at the Airport.
• Prior to leaving the Baggage Claim Area, the Airline Property Irregularity Report (P.I.R.) to contact Secure Wrap via +1 305 262 7999 to report the incident.
• The customer should always consult baggage claim before leaving the airport for signs of damage. This will allow the Customer to also report the claims their respective Airline immediately after the arrival for total loss or damage to baggage.
ASSISTANCE:
In case of total loss of baggage, our Customer Care Center will offer all customers help in locating or tracking the lost item.
LIMITATION OF LIABILITY:
Secure Wrap is not liable for the loss or damage to the luggage caused by the airline. There is no relation between Secure Wrap's luggage procedures and the risk of airlines whether due to the following premises or whether either party was advised of the possibility of such damages.
NO LIABILITY FOR CONSEQUENTIAL OR INDIRECT DAMAGES:
Except for Secure Wrap's obligations pursuant to this Supplementary Compensation Guarantee, the Customer agrees that Secure Wrap or its affiliates representatives, or related parties shall not be liable for consequential, indirect, incidental, special, or punitive damages arising out of the use thereof, or any agreement, whether as a result of breach of any requirement whatsoever; either party was advised of the possibility of such damages, regardless of the legal or equitable theory upon which a claim is based.
CONTACT INFORMATION:
For any information please contact our Customer Care Center via e-mail at:
assistance@securewrap.com
Secure Wrap HQ
(305) 870-9720