Total Protection

TOTAL PROTECTION

DEFINITIONS

For the purposes of this Total Protection Policy, the following definitions apply:

Secure Wrap: Secure Wrap Group, Inc. d/b/a Secure Wrap, a Florida corporation.

Customer: The person who purchases the Total Protection service from Secure Wrap.

Baggage: Personal belongings packed by the Customer for travel, including suitcases, bags, and their contents.

Total Protection Service: The comprehensive protection service provided by Secure Wrap that includes baggage wrapping and coverage against damage, theft, and loss.

Airport: Any commercial airport where Secure Wrap provides Total Protection services.

Incident: Any occurrence of damage, theft, or loss to the Customer's baggage while under Total Protection coverage.

Claim: A formal request for compensation submitted by the Customer following an Incident.

Coverage Period: The time period during which Total Protection coverage is active, beginning when the baggage is wrapped and ending when the Customer retrieves their baggage at the final destination.

Reimbursement: Financial compensation provided by Secure Wrap to the Customer for covered incidents up to the policy limits.

COVERAGE DETAILS

Total Protection provides comprehensive coverage for your baggage during travel, including:

Protection against damage to baggage and contents up to $2,500 per incident
Coverage for theft of baggage and contents up to $5,000 per incident
Loss protection for baggage and contents up to $5,000 per incident
Emergency assistance services for baggage-related issues
24/7 customer support during travel
Expedited claim processing for covered incidents

COVERAGE LIMITATIONS

The following limitations apply to Total Protection coverage:

Maximum coverage of $5,000 per incident for theft and loss
Maximum coverage of $2,500 per incident for damage
Coverage applies only to baggage wrapped by Secure Wrap
Customer must report incidents within 24 hours of discovery
Proof of loss or damage must be provided within 72 hours
Coverage is valid only for the single journey covered by the service
Reimbursement is subject to depreciation for used items
Coverage excludes items specifically listed in the exclusions section

EXCLUSIONS

Total Protection does not cover the following items or circumstances:

Cash, currency, negotiable instruments, or securities
Credit cards, debit cards, or payment cards of any kind
Precious metals, gems, or jewelry valued over $500 per item
Electronic devices valued over $1,000 per item unless specifically declared
Prescription medications or medical devices
Perishable items including food, plants, or flowers
Illegal items or contraband
Items shipped separately from the Customer's baggage
Damage caused by normal wear and tear
Pre-existing damage to baggage or contents
Damage caused by improper packing by the Customer
Acts of war, terrorism, or civil unrest
Natural disasters or severe weather conditions
Incidents occurring outside the coverage period
Baggage not wrapped by Secure Wrap personnel

CLAIM PROCEDURES

To file a claim under Total Protection, Customers must:

Report the incident to Secure Wrap within 24 hours of discovery
Contact customer service at +1 305 262 7999 or cs@securewrap.com
File a report with the airline or relevant authorities if required
Provide photographic evidence of damage when applicable
Submit original receipts or proof of purchase for claimed items
Complete the official Secure Wrap claim form within 72 hours
Cooperate fully with any investigation into the claim
Provide any additional documentation requested by Secure Wrap

CLAIM PROCESSING

Secure Wrap will process valid claims according to the following timeline:

• Initial acknowledgment within 24 hours of receipt

• Preliminary review completed within 5 business days

• Final determination made within 15 business days for standard claims

• Complex claims may require up to 30 business days for resolution

• Payment issued within 5 business days of claim approval

• Customers will be notified of claim status throughout the process

REQUIRED DOCUMENTATION

The following documents must be submitted with every claim:

Completed Secure Wrap claim form
Original receipt for Total Protection service
Boarding passes for all flights on the covered journey
Airline baggage claim tickets
Property Irregularity Report (PIR) from airline if applicable
Police report for theft incidents where required
Photographic evidence of damage
Original receipts or proof of purchase for claimed items
Insurance reports from other providers if applicable
Any correspondence with airlines regarding the incident

CUSTOMER RESPONSIBILITIES

Customers purchasing Total Protection agree to:

Use reasonable care in handling and protecting their baggage
Report incidents promptly and accurately
Provide truthful information in all communications with Secure Wrap
Cooperate fully with claim investigations
Take reasonable steps to minimize loss or damage
Pursue recovery from airlines or other responsible parties first
Maintain proper documentation of valuable items
Follow all airline and airport security procedures

DISPUTE RESOLUTION

Any disputes arising from Total Protection coverage will be resolved as follows:

• Initial disputes should be directed to Secure Wrap customer service

• Unresolved disputes may be escalated to management review

• Final disputes will be subject to binding arbitration in Miami, Florida

• Arbitration will be conducted under the rules of the American Arbitration Association

• The prevailing party may be entitled to reasonable attorney fees

• Class action lawsuits are expressly prohibited under this agreement

POLICY MODIFICATIONS

Secure Wrap reserves the right to modify this Total Protection policy with 30 days written notice to Customers. Modifications will not affect coverage already purchased and in effect. Continued use of Total Protection services after policy modifications constitutes acceptance of the revised terms.

CONTACT INFORMATION

For questions about Total Protection coverage or to file a claim:

Secure Wrap Customer Service

Phone: +1 305 262 7999

Email: cs@securewrap.com

Address: 4050 NW 29th St, Miami, FL 33142

Hours: 24/7 for emergencies, 9 AM - 6 PM EST for general inquiries

EFFECTIVE DATE

This Total Protection policy is effective as of the date of service purchase and remains in effect for the duration of the covered journey. Coverage begins when baggage is wrapped by Secure Wrap personnel and ends when the Customer retrieves their baggage at the final destination or 30 days after the scheduled arrival, whichever occurs first.